License and E&O Update Process - Applied General Agency, LLC
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License and E&O Update Process

When you receive an agent’s license and/or E&O, you will:

1. Update certification in GAIN
2. Save the document into K Drive
3. Notify certification department
4. Provide confirmation to the agent

1. Update Certification in GAIN

Step 1: Locate agent profile (verify correct profile/NPN)
Step 2: Click on Individual License, Corporate License, or E&O tab

Step 3: Click New License or New E&O
Step 4: Refer to License or E&O document
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Step 5: Fill out required information
Verify the filled license/policy number and expiration date/year matches the certificate.
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Step 6: Click Save

2. Save Document into K Drive

If you have access, save the copy of the document into the K Drive. If you do not have access, skip to Step 9 and notify the certification department.
Step 7: Connect to VPN
Step 8: Save the document in Agent Files under the respective agent’s name

3. Notify Certification Department

Step 9: Send a copy of the license and/or E&O to

Example Email:



If you do NOT have access to K Drive:
Please save attached license/E&O for Agent First and Last Name (ID) in the K Drive. GAIN has been updated.


If you do have access to K Drive:
Attached is the license/E&O for Agent First and Last Name (ID). The license/E&O has been saved in K Drive and updated in GAIN.


Thank you,
Your Name

4. Provide Confirmation to the Agent

Step 10: Send a follow-up email and ticket to the agent
Confirm you have received and updated the certification.

Note for Commission on Hold:

  • If an agent’s license/E&O has expired, the commission will be placed on hold. Senior Com on hold? True.
  • The commissions department automatically pulls the license/E&O status 7 days before a commission run (10th, 20th, 30th).
  • If the status has been updated 7 days before of the run, then you can inform the agent that they can expect their commissions released on the next run.
  • If the status is updated less than 7 days before a run, then notify Diane that the status has been updated and to release the hold. That way, the commission can then make the next run.
  • Example: Status is updated on 5/3. Commissions on hold are mailed via check 5/10 regardless if they are set up with direct deposit (EFT). Ongoing commissions will resume on 5/10.

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